Terms of service
TERMS AND CONDITIONS OF SALE — CREATED
Created
Chemin de Thulin 5 — 7370 Dour — Belgium
Email: contact@created-artisan.com
Phone: +32 486 73 67 64
Website: created-artisan.com
Company number: 0769.428.645
VAT number: BE 0769.428.645
Last updated: September 2026
Article 1 — Purpose and Scope
These Terms and Conditions of Sale, hereinafter the “Terms,” govern sales entered into between Created, hereinafter the “Seller,” and any consumer making a purchase on created-artisan.com, hereinafter the “Customer.”
Any mandatory consumer-protection provisions applicable to the Customer remain fully applicable.
Article 2 — Products
Created offers handcrafted creations, including wood and slate engravings, jewellery, decorative objects and accessories.
Essential features, dimensions, materials and prices are stated on the product pages.
Natural materials such as wood or slate may show slight variations in grain, texture or colour. These normal variations are inherent characteristics of the material and do not, by themselves, constitute a lack of conformity.
Photographs are presented with the greatest care. Slight colour differences may result, in particular, from the settings of the screen used.
Article 3 — Orders
The Customer reviews the contents of the order before confirming it.
The order becomes final once the order process has been completed and payment confirmed, subject to the consumer’s statutory rights.
If a product is unavailable, an obvious error has occurred or the order cannot be fulfilled, the Customer will be informed as soon as possible and any amounts due will be refunded.
Article 4 — Personalised Products
Products made to the Customer’s specifications or clearly personalised may be excluded from the right of withdrawal in accordance with applicable law.
This may include a creation made specifically with a name, date, text, dimensions or design specifically requested by the Customer.
The fact that a standard catalogue product is made or engraved after the order is placed does not necessarily qualify it for this exception.
Exclusion from the right of withdrawal never affects the Customer’s rights when a product is defective or non-conforming.
The Customer is responsible for the accuracy of the personalisation information provided. Any change request must be communicated as soon as possible. Created cannot guarantee that a change will still be possible once production has started.
Article 5 — Prices
Prices are shown in euros (€), including VAT where applicable.
Any delivery charges or other additional fees are disclosed before final confirmation of the order.
Created may change its prices at any time. The applicable price is the price displayed when the order is confirmed.
Article 6 — Payment
Payment is made using the methods offered to the Customer when the order is placed.
Payments are processed by the payment providers available on the store. Created does not retain the Customer’s full payment-card details.
Article 7 — Processing and Delivery
Usual processing times are:
2–5 working days for in-stock products;
5–10 working days for personalised products.
These timeframes may vary depending on workload and the nature of the order.
When the carrier is selected or offered by Created, the risk of loss or damage remains with Created until the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the goods.
When the Customer independently chooses a carrier that was not offered by Created, risk transfers when the goods are handed over to that carrier.
For any delivery issue, the Customer may contact Created at contact@created-artisan.com.
Article 8 — Right of Withdrawal
For eligible distance purchases, the Customer has 14 calendar days from receipt of the goods to notify Created of the decision to withdraw.
After communicating that decision, the Customer has 14 days to return the product.
The right of withdrawal does not apply, in particular:
to goods made to the consumer’s specifications or clearly personalised;
to sealed goods that, for health-protection or hygiene reasons, cannot be returned once unsealed after delivery.
Direct return costs remain the Customer’s responsibility when the Customer has been informed of this, except in cases of non-conformity or where the law provides otherwise.
For a valid withdrawal, Created refunds the payments concerned as well as the initial standard delivery charges.
Any additional costs resulting from the Customer’s express choice of a delivery method that costs more than the least expensive standard method offered by Created will not be refunded.
Created may withhold the refund until the goods have been recovered or proof of dispatch has been received, whichever occurs first.
Article 9 — Statutory Conformity Warranty
New consumer goods are covered by the statutory conformity warranty applicable in Belgium for two years from delivery.
The Customer must inform Created of a defect as soon as possible and, in all cases, within two months from the date the defect was discovered.
In the event of non-conformity, the remedies provided by applicable law remain available, including repair or replacement at no cost and, when the legal conditions are met, a price reduction or termination of the contract.
Nothing in these Terms may limit rights arising from the statutory warranty.
Article 10 — Intellectual Property
Original photographs, text, original graphic elements and other content created by Created for its website are protected to the extent provided by applicable law.
Names, trademarks, logos, characters, illustrations and works belonging to third parties remain the property of their respective owners.
Some creations may reference worlds from popular culture. Unless otherwise stated or specifically authorised, Created claims no affiliation with the owners of the trademarks or works concerned.
A statement such as “inspired handcrafted product,” “unofficial,” or “not affiliated” does not in itself constitute a licence or authorisation to use a protected element belonging to a third party.
Article 11 — Personal Data
The processing of personal data is described in the Privacy Policy available on created-artisan.com.
For any question or request relating to personal data, the Customer may contact:
Article 12 — Complaints and Dispute Resolution
If an issue arises, the Customer is first invited to contact Created at contact@created-artisan.com to seek an amicable solution.
If no satisfactory solution is found, the consumer may submit a request to:
Consumer Mediation Service (Service de Médiation pour le Consommateur)
North Gate II
Boulevard du Roi Albert II 8, Box 1
1000 Brussels
Belgium
Email: contact@mediationconsommateur.be
Phone: 02 702 52 20
Website: mediationconsommateur.be
For cross-border disputes within the European Economic Area, the European Consumer Centre may also provide assistance.
The European Online Dispute Resolution (ODR) platform ceased to exist and has no longer been offered since 2025.
If no amicable settlement is reached, the competent courts will be determined in accordance with applicable legal provisions, including those protecting consumers.
Nothing in these Terms imposes exclusive jurisdiction at the Seller’s domicile when a mandatory provision grants the consumer the right to bring proceedings before another court.
Article 13 — Changes to These Terms
Created may update these Terms.
The version applicable to an order is the version in effect when the order is entered into, subject to mandatory legal provisions.
Created
Chemin de Thulin 5 — 7370 Dour — Belgium
contact@created-artisan.com
+32 486 73 67 64
created-artisan.com
Company number: 0769.428.645
VAT number: BE 0769.428.645