RETURN AND REFUND POLICY

created-artisan.com — Dour, Belgium
Last updated: September 2026

1. Right of Withdrawal — 14 Days

For eligible distance purchases, you have 14 calendar days from receipt of the goods to notify us of your decision to withdraw, without having to provide a reason.

To exercise this right, contact us at contact@created-artisan.com and provide your order number and the item or items concerned.

After notifying us of your withdrawal, you have 14 days to return the goods.

2. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply, in particular, to goods made to your specifications or clearly personalised, such as a creation made specifically with a name, date, text or design specifically requested by the customer.

The fact that a product is made or engraved after an order is placed does not, by itself, make it non-returnable if it is a standard design offered in our catalogue.

The right of withdrawal also does not apply to sealed goods that, for health-protection or hygiene reasons, cannot be returned once unsealed after delivery, when this exception applies to the product concerned.

For other products, customers may inspect them as they would in a shop. However, any loss in value resulting from handling beyond what is necessary to establish the nature, characteristics and proper functioning of the product may be taken into account.

3. Return Conditions and Costs

Products must be properly protected for transit and accompanied by the order number.

Except when a product is non-conforming or defective, or when we made an error, the direct cost of return delivery is the customer’s responsibility.

We recommend using a tracked delivery service.

Return address:
Created
Chemin de Thulin 5
7370 Dour
Belgium

4. Refunds Following Withdrawal

For a valid withdrawal, we refund the amounts received for the products concerned as well as the standard delivery charges paid when the order was placed.

If you expressly selected a delivery method that costs more than the least expensive standard delivery method offered, the additional cost is not refunded.

The refund will be issued no later than 14 days from the date we are informed of your decision to withdraw, using the same payment method used for the order unless otherwise agreed.

However, we may withhold the refund until we have received the goods or until you provide proof that they have been dispatched, whichever occurs first.

5. Defective, Damaged or Non-Conforming Product

If you receive a product that is damaged, defective or different from the one ordered, contact us as soon as possible at contact@created-artisan.com with your order number and, if possible, photographs showing the issue.

For visible transport damage, promptly reporting the issue allows us to handle the claim with the carrier more efficiently.

This request for prompt contact does not limit your rights under the statutory warranty.

When a return is required for a product found to be non-conforming or defective, the related costs will be covered in accordance with applicable law.

6. Statutory Warranty

Products sold to consumers are covered by the statutory conformity warranty applicable in Belgium.

For new goods, it covers conformity defects identified within two years from delivery of the product.

The consumer must notify the seller of the defect as soon as possible and, in all cases, within two months of the date on which the defect was discovered.

7. Contact

For questions about a return or refund:

contact@created-artisan.com
+32 486 73 67 64

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