FAQ
FREQUENTLY ASKED QUESTIONS — CREATED
🛒 Orders
Can I change my order after placing it?
Please contact us as soon as possible at contact@created-artisan.com. If production has not started, we will do our best to update your order.
How can I track my order?
When tracking is available, you will receive the tracking information after your order has been dispatched.
Can I cancel my order?
Contact us promptly. Cancellation may be possible as long as production has not started, subject to your statutory rights.
✏️ Personalisation
How does personalisation work?
For eligible products, enter the requested details in the designated field, such as a name, text, date or another request. We will contact you if clarification is needed before production.
Can I request any text or design?
Requests are reviewed individually. We may refuse content that is illegal, offensive or technically impossible to produce.
Can personalised products be returned?
Goods made to your specifications or clearly personalised—such as with a specifically requested name, date, text or design—may be excluded from the right of withdrawal. However, a standard catalogue design is not automatically excluded simply because it is made or engraved after the order is placed. Please see our Refund Policy for details.
🪵 Products
Are the products handcrafted?
Yes. Creations are prepared in our workshop in Dour, Belgium, using tools including a laser engraver, then carefully inspected and finished.
Are the photos representative?
We make every effort to show products accurately. Because wood and slate are natural materials, slight variations may occur.
Is laser engraving durable?
Laser engraving is permanent. For wooden products, we recommend gentle hand cleaning and advise against dishwasher use unless the product page states otherwise.
🚚 Delivery
What are the usual processing times?
- In-stock products: usually dispatched within 2–5 working days.
- Personalised products: production and dispatch usually take 5–10 working days.
Do you deliver outside Belgium?
Yes, to the destinations available at checkout. Applicable delivery charges are displayed before you complete your order.
What should I do if my parcel arrives damaged?
Contact us as soon as possible at contact@created-artisan.com with your order number and, if possible, photos of the parcel and product. Prompt reporting helps us work with the carrier without limiting your statutory rights.
💳 Payment
Which payment methods do you accept?
Available payment methods are shown at checkout and may vary by country, device and the payment services enabled on the store.
Is payment secure?
Yes. Payments are processed by Shopify and the payment providers offered at checkout. Created does not store your full payment-card details.
🎪 Conventions
Where can I find Created at conventions?
We regularly attend conventions and events. Follow @les_created on Instagram for upcoming dates.
Can I buy products at the stand?
Yes. We bring a selection of finished creations that are ready to take home. Engraving and personalisation are not completed on-site at conventions. For a personalised creation, contact us so we can prepare a separate order.
📩 Contact
How can I contact you?
Email contact@created-artisan.com or use the website's Contact page.