Shipping policy

created-artisan.com — Dour, Belgium
Last updated: September 2026

1. Processing Times

Every creation is prepared in our workshop in Dour, Belgium.

In-stock products: usually ship within 2–5 business days.

Personalized products: production and shipping usually take 5–10 business days.

During busy periods, particularly before the holidays or around conventions, additional time may be required. We will notify you of any significant delay.

2. Carriers and Estimated Transit Times

Orders are shipped through Bpost, DPD, or an equivalent carrier, depending on the destination and the options offered when the order is placed.

Belgium: usually 1–3 business days after shipment.

France and neighboring countries: usually 3–5 business days after shipment.

Rest of Europe: usually 5–10 business days after shipment.

These transit times are estimates and do not limit consumers’ statutory delivery rights.

3. Shipping Fees

Shipping fees are shown before the order is confirmed and depend on factors including the destination and shipment characteristics.

4. Tracking

When tracking is available, the necessary information is provided to the customer after the order ships.

5. Responsibility During Transit

When the carrier is selected or offered by Created, Created remains responsible for the goods until the customer, or a third party designated by the customer other than the carrier, takes physical possession of them.

When the customer independently chooses a carrier that was not offered by Created, risk transfers when the goods are handed over to that carrier.

If a package is lost, not received, or damaged, contact us as soon as possible at contact@created-artisan.com with your order number and, for damage claims, photos if possible.

We will handle the claim with the carrier and apply the remedies provided by applicable law.

6. Shipping Address

Customers should carefully review their shipping address before confirming an order.

If you notice an error, contact us as soon as possible so we can try to correct it before shipment.

7. Customs Duties and Import Taxes — United States Orders

Orders shipped to the United States may be subject to customs duties, import taxes, brokerage fees, or customs-clearance charges imposed by U.S. authorities or the carrier.

Unless these charges are expressly shown as collected at checkout, they are not included in the product price or shipping fee and are the customer’s responsibility.

Created cannot guarantee the amount of any such charges, as they depend on the rules and assessment applied at import.